Refund policy
Oscar Arden
United Kingdom
Address: Suite/Unit/Room #1-185, 39 Ludgate Hill, London EC4M 7JN
Email: info@oscararden.co.uk
Phone: +447397787186
Contact: Contact Us
Return & Refund Policy
30-Day Easy Returns
At Oscar Arden, we want you to adore your purchase. If for any reason you’re unhappy, our simple return process makes it hassle‑free to send items back.
Return Policy Overview
- Return Window: You may return items within 30 days of the date you receive your order.
- Condition: Items must be unused, in their original condition, and returned with all original packaging intact.
- Easy Returns: Our support team makes returning items simple and will guide you through every step.
Return Costs
- For Defective Products: There is no cost for returns when your item arrives incorrect, damaged during shipping, or defective in any manner.
- For Customer Remorse (Change of Mind): The full cost of return delivery will be charged to you. This applies when you purchase the wrong product, the item does not fit properly, or you decide you no longer want the item. You are responsible for all return shipping fees, which are non-refundable.
How to Return an Item
- Contact Us: Email us at info@oscararden.co.uk with your order number and the reason for your return.
- Get Return Instructions: We will email you a return authorization along with detailed instructions.
- Pack Your Item: Repack the item securely in its original packaging, including all tags, accessories, and documentation enclosed.
- Print the Shipping Label: We will send you a prepaid label. Simply print it and attach to your package.
- Send it Back: Drop off your package at the nearest carrier location according to the instructions in your return authorization email.
Refund Process
- Inspection: Once we receive your return, we will inspect the item to confirm it complies with our return guidelines.
- Refund: Once approved, we will process your refund. Funds typically appear on your original payment method within 7 business days, though timing may vary by bank or payment provider.
Exchanges
If you’d like a different size, colour, or product, simply reach out to our team, and we will arrange an exchange swiftly and with ease.
Non-Returnable Items
Due to hygiene and safety, certain products cannot be returned. Such items will be clearly labelled as non-returnable in their product descriptions.
For More Information:
Questions?
Please visit our Frequently Asked Questions page or contact customer service with any inquiries.
Contact Information:
Business Name: Oscar Arden
Address: Suite/Unit/Room #1-185, 39 Ludgate Hill, London EC4M 7JN
Email: info@oscararden.co.uk
Phone: +447397787186
Contact Form: https://oscararden.co.uk/pages/contact
Customer Service: Monday to Friday, 9:00 AM to 5:00 PM Greenwich Mean Time (GMT).
Response Time: Within 1 to 2 business days
Thank you for shopping at Oscar Arden!