FAQ
Welcome to the Oscar Arden Frequent Asked Questions (FAQ) Page
We’re here to help make your shopping experience seamless. If you have any other questions, feel free to contact us.
1. How long does delivery typically take?
Answer:
Below are our estimated delivery timelines for every package:
- Order cut-off time: 5:00 PM (GMT) Pacific Standard Time. Orders placed after this time will begin processing on the next business day.
- Order handling time: 1 to 2 business days (Monday to Friday). Once processed, your order will be shipped via one of our carriers.
- Transit time: 6 to 8 business days (Monday to Friday).
- Estimated delivery time: 7 to 10 business days.
For full details, see our Shipping Policy.
2. Is shipping free?
Answer: Yes! All orders within the United Kingdom qualify for free shipping. Check our Shipping Policy for more info.
3. Where are you based?
Answer: We’re an online-only men's fashion retailer based in the United Kingdom.
4. What if my item arrives damaged?
Answer: We’ll replace any flawed item at no extra cost. Just get in touch and send it back within 30 days. Refer to our Return Policy for more details.
5. Can I cancel my order?
Answer: Yes, you can cancel within 24 hours of purchase. Please contact us right away.
6. What is your return policy?
Answer: We make returns easy and hassle-free. See our complete Return Policy for instructions.
7. When will I receive my refund?
Answer: Refunds are issued within 7 business days after we inspect your return. Your bank’s processing time may vary. Full details in our Refund Policy.
8. Do you offer warranties?
Answer: Yes, every purchase includes a 30-day warranty. See our Return Policy for complete warranty terms.
9. How do I contact support?
Answer: You can contact us here or email info@oscararden.co.uk.
10. Do you ship internationally?
Answer: Not at this time. We only ship within the United Kingdom.
11. Do you have a storefront?
Answer: No—we operate exclusively online to keep prices low and selection broad.
12. Can I place a bulk order?
Answer: Absolutely! Please get in touch with our support team to discuss bulk purchases. You can contact us here or email info@oscararden.co.uk.
13. How do I exchange an item?
Answer: Check our Return Policy for step-by-step exchange instructions.
14. How can I track my shipment?
Answer: Visit our Track Order page to see real‑time updates.
Contact Information
Business Name: Oscar Arden
Address: Suite/Unit/Room #1-185, 39 Ludgate Hill, London EC4M 7JN
Email: info@oscararden.co.uk
Phone: +447397787186
Contact Form: Click here
Support Hours:
Monday–Friday: 9:00 AM – 5:00 PM (GMT)
We aim to respond within 1–2 business days.
Thank you for choosing Oscar Arden!